Most records are available to you upon verbal request. If you are not sure, please ask City staff who will be pleased to assist you.
The legislation requires that the right of access to any record (a record of information not regularly available) in the custody or control of the City must be made in writing. You may ask either for a copy of the record or to simply examine the record.
We will process your request as quickly as possible and within 30 business days as specified in the Freedom of Information/Protection of Privacy Legislation. If the record is an old one, or involves significant staff time, the City may require a time extension of an additional 30 days.
Type of information not available to the public:
- Third party business information
- Personal information
- Legal advice given to the City
- Law enforcement material
- Any information which will affect the economic interests of a public body information on sensitive heritage sites
- Information dangerous to the health and safety of an individual or group of individuals
For non-commercial applicants there is no fee for the first three hours spent locating and retrieving a record. An estimate of the total fee will be given to you before providing the service. If this estimate changes, you will be notified.
Freedom of Information Fees
| 1. For Applicants Other Than Commercial Applicants:
|(a) for locating and retrieving a record
||$7.50 per 1/4 hour after the first 3 hours
|(b) for producing a record manually
||$7.50 per 1/4 hour
|(c) for producing a record from a machine readable record
||$16.50 per minute for cost of use of central mainframe processor and all locally attached devices plus $7.50 per 1/4 hour for developing a computer program to produce the record
|(d) for preparing a record for disclosure and handling a record
||$7.50 per 1/4 hour
|(e) for shipping copies
||actual costs of shipping method chosen by applicant
|(f) for copying records
|(i) photocopies and computer printouts
||$.25 per page for 8.5" x 11" or 8.5" x 14" and $.30 per page for 11" x 17"
|(ii) CDs and DVDs, recordable or rewritable
||$4.00 per disk
|(iii) computer tapes
||$40.00 per tape, up to 2400 feet
||$10.00 per fiche
|(v) 16 mm microfilm duplication
||$25.00 per roll
|(vi) 35 mm microfilm duplication
||$40.00 per roll
|(vii) microfilm to paper duplication
||$.50 per page
|(viii) photographs (colour or black and white
||$5.00 to produce a negative
$12.00 each for 16" x 20"
$9.00 each for 11" x 14"
$4.00 each for 8" x 10"
$3.00 each for 5" x 7"
|(ix) photographic print of textual, graphic or cartographic record (8" x 10") black and white
|(x) hard copy laser print, B/W, 300 dots/inch
|(xi) hard copy laser print, B/W, 1200 dots/inch
|(xii) hard copy laser print, colour
|(xiii) photomechanical reproduction of 105 mm cartographic record/plan
|(xiv) slide duplication
|(xvi) audio cassette duplication
||$10.00 plus $7.00 per 1/4 hour of recording
|(xvii) video cassette (1/4" or 8 mm) duplication
||$11.00 per 60 minute cassette plus $7.00 1/4 hour of recording; $20.00 per 120 minute cassette plus $7.00 per 1/4 hour or recording
|(xviii) video cassette (1/2") duplication
||$15.00 per cassette plus $11.00 per 1/4 hour of recording
|(xix) video cassette (3/4") duplication
||$40.00 per cassette plus $11.00 per 1/4 hour of recording
|2. For commercial applicants for each service listed in Item 1
||the actual cost of providing the service